During the e-commerce festival, a large number of orders flood into the backstage of merchants in a short period of time. If they are not processed in time, it will often cause order congestion or even loss. Some e-commerce companies use manual sorting of orders after receiving orders, which is relatively inefficient and has a high error rate.
How can e-commerce companies avoid these situations? It only needs to be connected to Dituhui's order distribution system. Let's take a customer of Dituhui as an example to explain in detail.
1. High-accuracy intelligent order distribution
Dituhui relies on a powerful database of place names and addresses to provide an important support for accurate and fast order distribution. At the same time, Dituhui also provides address error correction services. Address administrators can correct inaccurate or frequently changed address data through the address error correction interface. When encountering the same address again, the error-corrected address will be called first, so that the accuracy of order distribution can be steadily improved. The longer the system runs, the higher the accuracy rate of order distribution.
For some well-known brands, the order volume is relatively large. Especially at the moment of final payment, the influx of orders is very large, which may affect the order resolution speed. In response to this problem, Dituhui also provides “cloud scaling service”, combined with the powerful geographic information processing capabilities of GIS and the scalable features of cloud computing, it quickly completed the upgrade and optimization of the customer service resources, and the system's processing capacity per minute can reach more than 30,000 orders, effectively dispersing a large number of address resolution requests in an instant, avoiding server failures due to service accumulation or possible server failures, and improving overall service performance. With the decline of the order volume, resources can be gradually released, avoiding a large amount of excess and waste of resources in the later stage, and allowing users to obtain the best service with the lowest investment.
Finally, the Dituhui order distribution system will identify the upper limit of the service area. After the upper limit is reached, the order distribution system will distribute the order to the idle person in charge of the nearby service area to further ensure the accurate distribution of all orders and completely eliminate lost orders.
2. Accurate and intelligent order distribution helps efficient logistics delivery
While providing efficient and intelligent order distribution services, Dituhui can also provide logistics industry customers with personnel/vehicle transportation monitoring, terminal distribution field management and other services.
Dituhui supports planning delivery routes for delivery personnel according to different road conditions and delivery methods, improving delivery efficiency and reducing delivery costs. In the process of logistics and transportation, the monitoring function is used to record the current location, driving track and road status of the truck, and the trajectory can be demonstrated in a dynamic way. Managers can check the nearest truck and dispatch it in real time.
In scenarios such as the delivery of bulky goods and door-to-door after-sales installation, Dituhui intelligently matches the corresponding technician according to the location of the door-to-door service, plans the travel route, reports the door-to-door time and installation details by signing in, and uploads photos of completed tasks to realize field check-in, and clearly display the delivery and service status.
